If you’ve upgraded your Mautic to version 7.2.1 hoping the GrapesJS builder would finally work smoothly again, you’re not alone in running into trouble. Despite expectations that 7.2.1 would fix the GrapesJS loading issue, the frustrating popup telling you to “Please enable the GrapesJS builder plugin” is still showing up. What gives?
Here’s what’s happening: a user on the Mautic community forum reported the exact same problem after upgrading via composer. Their GrapesJS plugin showed version 1.0.0, which seemed off, and even though it was toggled enabled and authenticated, trying to re-install or upgrade plugins did nothing. Cache clearing didn’t help, and the logs threw twig errors around missing keys in chart templates — a separate but telling sign that something in the update process didn’t quite land right.
We checked GitHub for official issues or fixes targeting this specific problem with 7.2.1 but didn’t find a clear resolution or a patch released yet. This suggests the Mautic core or the GrapesJS plugin package itself may still have unresolved bugs around this release.
What’s your takeaway? If grappling with this, don’t panic or dig a deeper hole by hacking core files just yet—it looks like this might be on Mautic’s radar but without a quick fix for now. Keep an eye on the community forums and GitHub for updates, as plugins like GrapesJS are critical for building emails visually and having them broken can slow you down big time.
For marketers who want a smoother experience without the dev headache, platforms like Mailertizer offer managed Mautic hosting that handles updates and plugins for you, so you spend less time troubleshooting and more time marketing.
If you want to dive deeper, check out the full discussion on the Mautic community forum.
