If you’ve been relying on Mautic to send scheduled segment emails and suddenly noticed they stop dispatching on time — while your campaign emails keep flowing just fine — you’re not alone. A user just flagged this on the Mautic community forum, and it’s worth unpacking what’s going on and how this might affect your marketing automation.
The gist: segment emails scheduled for specific dates and times (think: 7:00 AM Monday blasts) are stuck showing as “sending” in the Mautic dashboard but never actually go out. Campaign-triggered emails remain unaffected. On top of that, some folks noticed the “Unpublish At” setting—the feature meant to stop emails from sending after a certain date—fails to save properly, disappearing after the email edit screen is closed.
This isn’t just a random glitch. While I couldn’t find an official fix or patch in the Mautic GitHub repo yet, the problem appears tied to how Mautic handles queued emails for segments versus campaigns. Segment emails might be getting held up in the queue or hitting a bug in the scheduler’s processing logic, causing them to stall indefinitely.
For practical purposes, users facing this have resorted to manually triggering these emails. Not ideal, since automation is what makes Mautic shine.
What to do right now? Check your email queue and cron jobs first—sometimes a stuck or misconfigured cron can cause email sending to freeze. Double-check PHP and database versions for compatibility, since the poster runs PHP 8.3.30 and MySQL 8.4.8, fairly recent versions that might surface new edge cases.
As for the “Unpublish At” bug, it could be a UI saving glitch or a database-level issue. Until there’s a confirmed fix, avoid relying solely on this setting to stop emails. Instead, manually disable or clone emails with new settings to ensure control.
If this sounds like a headache for your marketing flow, you’re not imagining it. Keep an eye on the community forum for updates from Mautic devs or patches. And if you want peace of mind without wrestling with cron jobs and email queues, hosted services like Mailertizer.com handle these technical bits for you, letting you focus on your campaigns instead of troubleshooting.
For the full discussion and any emerging solutions, check out the Mautic community thread.
Running Mautic on your own? Consider how much smoother life gets with a managed Mautic platform like Mailertizer — no fuss, no broken schedules, just marketing automation that works.
